Privacy Policy

Data Controller

TYRES TO GO

Collected Personal Data

Full name
Phone number
Email address
Service address / GPS location (where the vehicle will be serviced)
Vehicle make, model, year
Vehicle registration / license plate
VIN (occasionally)
Tyre size and specifications
Preferred payment method (card details tokenized by payment processor; last 4 digits sometimes stored)
Billing address
Service history / booking history
Appointment date and time
Customer notes / special instructions (access info, gate codes)
Photos of vehicle or tyres (if provided for diagnostics)
IP address and device metadata (from web/booking app)
Location data from mobile app (if enabled)
Marketing preferences (opt-in/opt-out status)
Customer support communications / chat transcripts
Payment transaction records (amounts, timestamps, receipts)
Consent records (consent for communications, data processing)

Purpose of collecting data

Service delivery: to schedule, locate, and perform tyre fitting, repairs, and related vehicle services.
Payment processing: to process transactions, issue receipts, and handle refunds or chargebacks.
Booking & logistics: to manage appointments, technician routing, ETA updates, and resource allocation.
Communication: to contact customers about bookings, confirmations, reminders, delays, follow-ups, and support.
Vehicle recordkeeping: to maintain service history, warranties, and maintenance recommendations.
Safety & compliance: to record vehicle/driver details and incident reports for legal, insurance, and health & safety obligations.
Fraud prevention & verification: to verify identity, detect/prevent fraud, and resolve disputes.
Customer support: to handle enquiries, complaints, and aftercare.
Marketing (with consent): to send promotions, newsletters, and offers where the customer has opted in.
Analytics & service improvement: to analyze bookings, performance, and customer feedback for operational improvements.
Legal & regulatory retention: to retain records required by law (tax, accounting, consumer protection).
Consent & preference management: to store communications preferences and consent records.

Tyres To Go

Info@tyrestogo.co.uk